Support Promise

Kurtosys empowers financial services firms to create powerful investor experiences and lasting customer relationships through efficient automation of key sales, marketing and customer service processes.

This Support Promise is a part of your Agreement with Kurtosys and subject to the definitions and provisions in the Terms of Use.

Current Support Promise (In use since: 31 July 2023)

Updated Support Promise (Effective: 30 April, 2024)


The updates made to the 30 April 2024 Support Promise are: 


  • Revised the Change Request procedure to guarantee that clients will receive feedback on the Level of Effort within 10 business days. This will help better manage client expectations and provide clients with the relevant information to make informed decisions.

  • Elaborated on the section that describes the Incident Reports and its components, which addresses several recent client queries.

  • Expanded the scope of the monthly report to include a 6-month ticket trend analysis and SLA overview, which we believe will add greater transparency for our clients.