Personal identification information
Non-personal identification information
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How we use collected information
Kurtosys may collect and use Individual Users’ personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To create a user profile for authentication and preferences
We may use your personal information to provide identification of your account and preferences as well as details that will enable security and authentication checks for your personal safety.
- To personalize user experience
We may use information in the aggregate to understand how our users as a group use the services and resources provided on our sites.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To send periodic emails
We may use the email address to send user information and updates pertaining to an order. It may also be used to respond to inquiries, questions, and/or other requests. If a user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of personal information, username, password, transaction information and data stored on our Sites. We secure this on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All data is protected using encryption at rest and in transfer, such as the Secure Socket Layer (TLS) protocol.
Sharing your personal information
We do not sell, trade, or rent any Individual Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the sites or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, Kurtosys is potentially liable.
Third party websites
In compliance with the Privacy Shield Principles, Kurtosys commits to resolve complaints about our collection or use of your personal information. Individuals in the European Union with inquiries or complaints regarding our Privacy Shield policy should first contact Kurtosys using the contact details below or using the contact us page on this web site.
Kurtosys has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of JAMS are provided at no cost to you. Under certain circumstances, individuals may have a right to invoke binding arbitration to resolve a dispute with Kurtosys regarding the processing or transfer of their personal information under the Privacy Shield.
Kurtosys commits to cooperate with EU data protection authorities (DPAs) and comply with the advice given by such authorities regarding human resources data transferred from the EU in the context of the employment relationship.
Right to access, change or delete personal information
- Right to Access.
Individual Users have the right to know what personal information about them is included in our databases and to ensure that such data is accurate and relevant for the purposes for which Kurtosys and our Customers collected it. Individual Users may review their own personal information stored in the databases and correct, erase, or block any data that is incorrect, as permitted by applicable law and Kurtosys policies. Upon reasonable request and as required by the Privacy Shield Principles, Kurtosys allows Individual Users access to their personal information, in order to correct or amend such data where inaccurate. Individual Users may edit their personal information by logging into their account profile or by contacting Kurtosys by phone or email. In making modifications to their personal information, Individual Users must provide only truthful, complete, and accurate information. To request erasure of personal information, Individual Users should submit a written request to Kurtosys.
- Requests for Personal Data.
Kurtosys will track each of the following and will provide notice to the appropriate parties under law and contract when either of the following circumstances arise: i) legally binding request for disclosure of the personal information by a law enforcement authority unless prohibited by law or regulation; ii) requests received from the Individual User. If Kurtosys receives a request for access to his/her personal information from a Data Subject, then, unless otherwise required under law or by contract with such Individual User, Kurtosys will refer such Data Subject to the Individual User.
- Satisfying Requests for Access, Modifications, and Corrections.
Kurtosys will endeavor to respond in a timely manner to all reasonable written requests to view, modify, or inactivate personal information.