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Kurtosys Support:  Total peace of mind

Great products only become world class when combined with the right mix of industry experience, technical excellence and outstanding support.  You’ll start benefitting from our years of financial sector experience as soon as we start scoping initial requirements.  You’ll see the value of our best practice framework as we move through deployment, but it’s our robust and secure infrastructure that will provide total peace of mind and ongoing support.

World class infrastructure

Kurtosys provides access to world-class data centres and connectivity services.  Our robust infrastructure will help you achieve a smaller footprint; removing IT dependencies, controlling complexity and reducing costs.

Data Centres

Our managed and outsourced services provide access to world-class facility operators, for scale of service and business continuity. Delivered on co-located or dedicated servers, our solutions are hosted at Tier 4 data centres that provide the physical security, backups, power supply guarantees, fire protection and buildings management systems to maintain high availability configuration. The sites are fully air conditioned and fire protected, with UPS and diesel generators in the event of power failure. Security includes ID controlled security gates and CCTV.

All data centre facilities have maximum available bandwidth, with multiple routers, firewalls, LAN switches and Load Balancers. Data is backed up nightly to disk, archived to tape and stored securely at an offsite location.

Business continuity

Our business continuity management (BCM) options protect business critical functions for total security.  Kurtosys offer tiered levels of entry depending on business requirements and scalability.

Service Level Agreements

Kurtosys deliver on promises.  Every one of our outsourced and hosted solutions has its own rigorous Service Level Agreement (SLA) framework.  We’ll work together to create bespoke provisions that match your needs exactly.

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